Program Administrators

Photo of Dilip Chhajed

Dilip Chhajed

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Dilip Chhajed is Professor of Operations Management and the Executive Director of all MS programs in Department of Business Administration at the University of Illinois at Urbana-Champaign. Professor Chhajed received his Ph.D. from Purdue University in Management, MS from University of Texas, and B. Tech. from IIT Bombay (Chemical Engineering). He has held visiting professor appointments at Purdue University, International Postgraduate Management Center at the University of Warsaw in Poland, Sogang University in South Korea, and GISMA in Hanover, Germany. He has also served as the Faculty-in-Residence at Caterpillar Logistics Services. His research interests focus on decision problems in operations management and the operations/marketing interface including supply chain management and product/process design. Professor Chhajed has authored or co-authored over 45 articles and invited chapters. He has edited a book (with Tim Lowe) titled, “Building Intuition-Insights from Basic Operations Management Models and Principles.” He is an Associate Editor of Decision Sciences Journal. Professor Chhajed’s teaching interests are in Process/Operations Management, Project Management, Process Improvement, and Supply Chain Management. He has consulted and participated in executive education in the area of process design and improvement.

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Dr. Jacqueline Hitchon

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Dr. Hitchon has been fascinated by communication since a small child, when she would wander around the house speaking gobbledygook, imagining what it would be like to speak a foreign language. No wonder she obtained a BA and MA in Modern Languages and Literature at Oxford University in England. Her interests became more applied; how to use communication in a professional context? She earned an MBA and Ph.D in Business at the University of Wisconsin – Madison, before pursuing a career in researching and teaching brand communication. Her research has been published in such notable journals as Communication Theory, Communication Research, Human Communication Research, Journalism and Mass Communication Quarterly, Political Communication, and Gender Roles. She has been recognized repeatedly for excellence in teaching. She was elected annually to serve as the Chair of the Department of Life Sciences Communication Version 1.0 (November 1, 2016) at UW-Madison for nine consecutive years, before becoming Head of the Charles H. Sandage Department of Advertising at the University of Illinois at Urbana-Champaign.

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Brooke Bear

Contact email: Contact phone: 217-300-8081

Brooke Bear is a Business/Administrative Associate for the MS in Strategic Brand Communication online degree program. Brooke comes to us from the Office of University Counsel where she held a variety of support roles. Prior to that, she worked in the Department of History and has eight years of hotel and apartment management experience. She is a 2004 graduate of Purdue University with a B.S. in Hospitality and Tourism Management and recently finished her own online Master’s program with an M.B.A. from Southern Illinois University.